I am fed up with the way people treat me for making sure that everyone's security is safe.
At work, I have these tasks to face, especially now with the economic recession we are in. I know I do them well, and yet all I get is yelled at. It's frustrating, and I'm tired of people NOT understanding what I am trying to do, even after explaining the situation to them!
Here are a few examples:
CREDIT CARDS.
This is a big thing. I am surprised at how careless people are with their credit cards. I always appreciate a cashier when he/she asks me for my ID to make sure it is my card. I know it is a pain to take 3 seconds to get it out of your wallet, but I actually feel more comfortable making sure it is your card. Here's the deal on them. I was pumping gas a few weeks ago, and I realized on my receipt that the card used to pay my gas was NOT the same as my credit card. Fortunately, being the honest American I am, I went to the cashier and asked her to put it on my card, which she did. Apparently, I did research on-line and these machines that you swipe your cards through are not as precise as you think it is. They still have some faulties. One is being that sometimes the credit card used in a previous transaction freezes in place, and will be used again in the next transaction even if the next card was swiped. I'm not sure if this is a conspiracy that is fixed by the government or credit card companies, or if it's just a technical malfunction from relying on computers so much. So as a result, I check the last 4 digits of the credit card to the 4 digits on the computer used to swipe the card. Another thing is, if your signature is not on the back of the card, I check your ID. Sorry if that really pisses you off, but honestly...you SHOULD be damn grateful that I check because how would you like it if someone stole your card & used it and the bank demands your money? It's ridiculous how people get so pissed off over this.
COUNTERFEITS.
It is my job as a cashier to check all 20, 50, and 100 dollar bills to check for counterfeits. I don't care where you get it from, I don't care if you're the damn Pope, I WILL check your 20s, 50s, & 100s. If I don't, I can get fired.
MEASUREMENTS & WEIGHTS.
At Publix, I had to weight fruits & vegetables. A lot of customers try to blame me for overcharging them by pressing on the scales. Honestly, the scale is not that hard to not notice. You can see if I am pressing anything down on it, and I can assure you that the cameras around the checkout lanes do not lie. As for Home Depot, we are required to measure moldings and other things. We measure by the inches so that we can sell by the foot. If your molding is measured at 4 feet and a half inch, it will be measured as 4.6 (4 feet & 6 inches). I guarantee you that I know my math skills, and that I can add. It is not that hard.
INVENTORY.
Here's another one that really pisses customers off. The company I work for now requires all cashiers to scan each & every item. We have to do this to make sure our inventory in stock are accurate. If they are not, we get punished for it. They cut our hours, make smaller pay raises, and change our benefits. Trust me, it is annoying for us to scan each & every item, but I'd rather be fair to both my co-workers & the company to make sure that the inventory is correct.
What has happened to retail these days? Why are people so damn mean about stupid things like checking IDs or scanning each & every item? We have no control over it. I have to do what I am told, or otherwise I would be out of a job. It may sound selfish to you, but I actually care more about myself than you. I don't care what you need, what you want, what you care for. I just need to do my job to survive in this world.
Life is a bitch. Get used to it.
But seriously, appreciate the fact that what I am trying to do is make sure our economy as a whole is safe & secured, even if it adds a couple of minutes to our time at the checkout lines.
I am sick of customer service. It does nothing but cause pain in the asses.
